Find answers to common questions about our cleaning services.
Our pricing depends on the size of your space, type of cleaning service, and frequency. We offer competitive rates starting from $80 for basic house cleaning. Contact us for a free, personalized quote based on your specific needs.
No, you don't need to be home during the cleaning. Many of our clients provide us with keys or access codes. Our team is fully insured and bonded, and we take security very seriously. You can trust us to clean your home safely while you're away.
We use eco-friendly, non-toxic cleaning products that are safe for your family and pets. All supplies and equipment are provided by us at no extra cost. If you have specific product preferences or allergies, please let us know and we'll accommodate your needs.
We recommend booking at least 24-48 hours in advance to ensure availability. However, we often accommodate same-day requests depending on our schedule. For recurring services, we can set up a regular schedule that works for you.
Yes, Maid For Heaven NYC is fully insured and bonded. This protects both you and our team members. In the unlikely event of any damage or issues, you're completely covered. We can provide proof of insurance upon request.
Your satisfaction is our priority. If you're not completely happy with our service, please contact us within 24 hours and we'll return to address any concerns at no additional charge. We stand behind our work with a 100% satisfaction guarantee.
Yes! We offer weekly, bi-weekly, and monthly recurring cleaning services at discounted rates. Regular customers receive priority scheduling and special pricing. Contact us to set up a cleaning schedule that fits your lifestyle and budget.
We provide cleaning services throughout Manhattan, Brooklyn, Queens, and the Bronx. Our service area includes all five boroughs of New York City. Contact us to confirm service availability in your specific neighborhood.
Please pick up personal items, toys, and clutter so our team can focus on cleaning. Secure any valuables and let us know about any areas that need special attention. We'll take care of the rest!
Cleaning time varies based on the size of your space and type of service. A standard apartment typically takes 2-4 hours, while larger homes may take 4-6 hours. Deep cleaning and post-construction cleaning may require additional time.